Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email hello@raewynpope.com with images of the issue and will be in contact as soon as we are able. Please allow 24-48 hours for a reply.

We are not liable for any mishandling or failed delivery by the shipping service, and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing. Please be kind when reaching out and remember that we do not run the post office and have no control over the treatment of your package in transit.

Because of the nature of the following items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale

For products purchased through one of our stockists please contact them directly to discuss.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.